Returns and Refunds

We want you to be completely satisfied with your purchase from [Your Store Name]. If you are not entirely pleased with your order, we are here to help.

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Return Period:

  • You have 14 calendar days from the date you received your order to initiate a return.

How to Initiate a Return:

  1. Contact our customer support at [your email] or [your phone number] to request a Return Authorization (RA) number.
  2. Clearly write the RA number on the outside of the package.

Return Shipping:

  • The customer is responsible for the cost of return shipping.

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.

Exclusions:

  • Certain items are non-returnable, including [list any non-returnable items].

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us.

Changes to Return Policy:

  • We reserve the right to update our return policy as needed. Any changes will be communicated on our website.

If you have any further questions or concerns regarding our return policy, please contact our customer support at [your email] or [your phone number].